Anglian Water 0870 280 2578

Phone the Anglian Water contact number to get in touch with the Anglian Water customer service representative about your water supply. The Anglian Water phone number is open from Monday to Friday from 8am to 8pm and on Saturdays from 9am to 1pm.


Anglian Water Contact Number:
0870 280 2578

Calls cost 13p per minute plus your phone companies access charge.

Anglian Water Contact Numbers

DepartmentContact Number
General Enquiries0870 280 2578
Billing0870 280 0389
Emergencies0870 280 0392
Reporting a leak0870 280 0395

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Anglian Water is a water company that was founded in 1973. If you would like to speak with a representative, Anglian Water contact number 0870 280 2578 can be used to connect. The company provides service to individuals and business in the East of England, and is currently headquartered in Huntingdon, Cambridgeshire. Anglian Water also provides drainage and sewerage to many areas. The company is regulated as per the Water Industry Act 1991. Today, the company provides drinking water to thousands of homes and employs approximately 4,000 people.

 Anglian Water Customer Services Information

Current and prospective customer can call Anglian Water by dialing 0870 280 2578 from any landline or mobile phone. General inquiries can be phoned in during the hours of 8am to 8pm Monday to Friday, and 9am to 1pm on Saturday. Note that these hours do not apply to emergency reporting. Email contact is also an option, and emails should be submitted via the provided online form. The company can be found on social media, allowing customers to ask questions on Facebook, Twitter, and more. If you would like to contact the company by post, please use the following address:

Customer Services
PO Box 10642
Harlow CM20 9HA

Anglian Water Contact for New Service & Moving Home

If you would like to establish service, request meter installation, or transfer your service to a new location, call 0870 280 2578. Establishing new service and transferring service can take some time, so it is best to get the process of doing so started as soon as possible. Any agent can help you with this, and there is an online form that can be filled out and submitted in order to get the process started. Businesses that need new service or would like to transfer service will need to complete the same process. Contact Anglian Water for more information.

Anglian Water Phone Number for Emergency Reporting

Service interruptions and leaks should be reported as soon as possible. Call Anglian Water 24/7 to report leaks, outages, and other emergencies. Any representative can help by providing you with instructions. If an outage is area-wide, an agent will let you know and provide you with an estimate for when the service will be restored. If a repair person needs to visit your home, the agent that you speak with will let you know. If this person needs to enter your home or business, an appointment can be set up. Caution is always advised in emergency situations, so do get yourself to safety and then call 0870 280 2578 to report your emergency.

Anglian Water Number for Account Help

Having an account means that you will be able to monitor your usage, view your billing statements, make payments, and more. If you need help setting up or logging into your online account, Anglian Water customer services can help. Representatives can also help you to update your personal information, understand billing charges, make changes to your service, and retrieve your password. If you prefer to pay your bill over the phone rather than online, dial 0870 280 2578 and select the phone payment option to complete your payment and receive a confirmation number. Any security concerns relating to your account should be directed to the customer service department.

Anglian Water Complaints Reporting

If you have a complaint about your service, call the Anglian Water customer services number provided here. Complaints can be submitted using other contact methods, but if you wish to actually speak with a person directly, telephone contact is the only option. Many companies make decisions about how to provide products and services based upon the feedback that they receive, so do not hesitate to use Anglian Water contact number 0870 280 2578 to get in touch with the company to submit your own feedback.

Applying for a Water Meter

A survey appointment will be needed in order to have a water meter installed. There are two time-frames for appointments, Monday to Friday, between the hours of 8am – 1pm or between the hours of 12 noon – 5pm. The appointment can take as long as one hour and you will receive an email confirmation after speaking with an agent. Feel free to contact Anglian Water to request a callback. Someone from the company will contact you within two business days. Note that installation is only for Anglian Water customers. If you pay another company for water service, you will need to contact them directly to request meter installation.

Submitting Water Meter Readings

There are many reasons as to why you may need to submit a water reading. There are also several options for doing so, including calling the Anglian Water number listed here, live chat on the company website, and using the provided online form. To provide a current meter reading, you will need to provide your account number (located on the front of your bill). Meter readings can be submitted as a way to address problems, correct bills, or may be requested by the company. Should you need assistance with reading the numbers on the meter, contact Anglian Water.

Online Billing Management

Similar to most water companies, Anglian Water now allows customers to complete many tasks online from within their account. The company provides forms that can be completed and submitted online to complete tasks such as:

  • Setting up direct debit
  • Setting up a payment plan
  • Signing up for eBilling
  • Updated address details
  • Providing a meter reading
  • Applying for a meter
  • And more

Each bill can be paid online, but there are additional payment options. For example, customers can call the Anglian Water contact number to submit a payment by phone. Payments can be submitted online (either direct debit or one-time). Payments are accepted at Barclays bank locations, Payzone Outlets, and the Post Office. Cheques should be made payable to ‘Anglian Water’ and mailed to: Payment Centre, PO Box 10643, Harlow, CM20 9HB.

Understanding Your Bill

February is the month when Anglian Water publicizes their water and sewerage service charges for the upcoming year. These apply from the 1st of April to the 31st of March. Below is a listing of the various tariffs that make up part of the charges for the year.

  • Standard rates – Unmetered and metered charges
  • WaterSure – Vulnerable customer charges – WaterSure
  • AquaCare Plus – Vulnerable customer charges – AquaCare Plus
  • LITE – Support for people with low disposable income
  • Other charges – Miscellaneous charges such as reconnection charges and meter test fees

If you don’t have a water meter, you will be charged based upon the Rateable Value (RV) of the property. The value was established in March 1990 and is based on several different factors such as the size of your home, how many rooms are in the home, and the amenities provided in your area. Although the rateable values are no longer established by councils, Anglian Water still uses the values fixed in 1990 or earlier as the foundation for charges. A fixed charge ensures that everyone receives the same service for the rate paid.

If you do have a water meter, the charges will be based upon the actual amount of water that you have used, in addition to a fixed charge. The sewerage charge is typically 90% of the water used, as 10% is allowed for activities such as watering a garden. If you feel that less than 90% of your water is going back into the sewer, call the Anglian Water phone number to discuss. The fixed charges that are added to each bill include a cost for supplying water and a cost for the collection and treatment of dirty water.

High Water Consumption

You may wish to contact Anglian Water if you have a meter reading that is higher than you expected. Higher than average bills can arrive after recently having a water meter installed. There are several other possible reasons for higher than average consumption or larger bills, such as:

  • Dripping taps, washing machine overflow, and ballcock issues.
  • Leaks on your private supply pipes.
  • Previous charges that were based upon estimated readings.
  • A longer period between meter readings than normal.
  • Construction or tasks such as lawn work or filling a swimming pool.
  • An increase in the number of people living in the home.

It may be important to keep in mind that in some cases, such as in older properties that have changed or being converted, water suppies could be joint or shared. Under these circumstances, the water meter could be recording water used by a neighbour rather than a leak. Should you suspect that this is the case, contact Anglian Water customer services to discuss the matter and to have someone check into the situation.

Special Assistance

Anglian Water offers special assistance to customers who may need it temporarily or permanently. Dial the contact number shown here to provide your details. These will be added to the WaterCare register and will work to ensure that extra support will be there when you need it. You can also call to discuss exactly what special services are available. WaterCare allows you to register a password that can be used if a company agent needs to visit. This adds a layer of security for your protection. Contact Anglian Water to set a password today.

If you use a lot of water and need assistance with managing your bill, being enrolled with WaterSure or AquaCare Plus can help. WaterSure helps by keeping your payments the same, regardless of how much water you actually use. This is a fixed-rate tariff with a higher yearly standing charge and no specific charge for the volume of water that is used. AquaCare can reduce the fluctuation in your water bill, even when you use more water, by making most of the bill be a fixed charge. Lastly, there the LITE tariff which is designed to support individuals with low disposable income.

Business and Construction Services

Anglian Water does offer business services and services that will be useful during the building process. If you wish to enquire about water service for your business or need to speak with someone regarding new construction, dial the contact number shown here. It is also possible to request a callback or to chat with an agent live on the company website.

Anglian Water contact can be used to:

  • Apply for a water connection
  • Apply for a new water main
  • Divert a water main
  • Learn about self-lay services
  • Get connected to a public sewer
  • Build over/near a sewer
  • Apply for a sewer adoption
  • Formally request a new public sewer

The same services that are available to home customers are available to business customers, but on a much larger scale. There are a number of tariff options to choose from and it is wise to select the one that best fits your business size and expected usage. Call the Anglian Water telephone number to speak with a business specialist regarding the available options, or to discuss the need for water system installation for your location. Services for existing infrastructure are also available.

Water Quality Questions

If you would like to know more about the exact water quality numbers for your area, contact Anglian Water customer service or use the postcode search function on the company website. To use this service, enter your postcode and press the search button. Once this is done, you will be presented with information regarding drinking water quality for your specific area. The information is updated every three months. A printed copy of the complete Drinking Water Quality Report can be requested by phoning the Anglian Water number that is shown here.


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